Guarantee & SLA
Every project gets 3 months warranty for free. Need more? We talk, quote, deliver. Simple as that.
Choose your package
Standard
3 months
Included in price
- 99.5% uptime (SLA)
- Reply within 2h
- Fix within 8h
- Email & live chat
- Security patches
- Weekly backup
- Queue priority
- Dedicated team
- 24/7 monitoring
- Higher SLA (99.9%)
Extended
Up to 12 months
Quoted individually
- Everything in Standard
- Reply within 1 hour
- Queue priority
- Non-stop monitoring
- Daily backup
- Technical consultations
- Performance optimisation
- Dedicated team
- Enterprise SLA (99.99%)
Premium
Flexible
Quoted individually
- 99.9%+ uptime
- 30-minute response
- Your own tech team
- 24/7/365 monitoring
- Live backup
- Phone & chat — everything
- Development planning
- Redundant infrastructure
Need something special?
Long-term warranty? Custom SLA? Something completely different? Let us know by email or book a call. We'll create a package just for you.
Questions we get most often
What exactly does this warranty cover?
The warranty covers bugs in our code and infrastructure. It doesn't cover situations where someone misconfigures the system, makes independent changes, or gets hacked (though that's unlikely given our security).
What happens when the warranty expires?
After 3 months you have a choice: extend the warranty, switch to on-demand support, or keep going without our support. The system won't stop working. Most clients extend because it's cheaper than emergency repair at 2am.
Can I change my package mid-way?
Of course. Any time. Upgrading? We activate monitoring and priority immediately. Downgrade? No problem either, though nobody's ever wanted to drop from Premium to lower.
Can I add a new feature under the warranty?
No. Warranty = keeping what's there. New features, redesign, expansion — those are separate projects. But if you need something new, let us know — we'll give you a quote.
What if you breach SLA and the site is down longer?
In the Standard package: we apologise, fix it, and analyse what went wrong. In Extended and Premium: you receive compensation as a credit for future services. The longer the downtime, the more credit.
Anything still unclear?
Write or call — we'll answer every question without corporate jargon.
Let's talk